We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 14 days of the date of delivery so long as it remains in a saleable condition. If the return is because of an error on our part, we will arrange for the goods to be collected.
Under the Distance Selling Regulations, your consumer rights entitle you to a full product refund if you change your mind within 14 (eight) working days of receipt of goods. (Delivery charges exempt ). If you want to return goods to us, then you may do so, however you will be responsible for the return postage costs.
Please note that, with the exception of faulty merchandise, we cannot exchange or accept the return of certain items:
- Goods ordered to your requirements
- Perishable goods
- Newspapers, Magazines & Periodicals.
- Foodstuffs ( including yoghurt mix)
- Pillows, Duvets or Duvet Covers that have been removed from their packaging.
This does not affect your statutory rights.
There are two options for returning an order:
Return using a courier
Contact our Internet Sales Team on 01752 897384 or email firstname.lastname@example.org. We will ask whether you want a refund or an exchange, and the reason for the return. We will then arrange for a courier to collect the item(s) from your address and upon receipt of the return we will issue the relevant refund or exchange.
Return via post
Contact our Internet Sales Team on 01752 897384 or email email@example.com. We will ask whether you want a refund or an exchange, and the reason for the return, and upon receipt of the return we will issue the relevant refund or exchange.
Note: Goods must be returned within 8 days of contacting our Internet Sales Team.
Please wrap the item securely for transit, using the manufacturer’s original packaging if available, and remember to enclose your despatch note. Once we have received and verified the returned item(s) we will initiate the refund, replacement or exchange. To discuss the return of any item, contact our Internet Sales Team.
Examination by the company of such goods shall disclose to its satisfaction that such defects exist and have not been caused by misuse, neglect, accident, improper storage, installation or handling, or by repair or alteration not effected by the company. If you decide that the product you ordered is not suitable, you may return it to us in good condition for a full product refund. This will be credited to your credit/debit card or paypal account.
If the product proves to be faulty, we will arrange for a replacement to be sent.
In the event of a return being made for reasons of faulty goods, or a dispatch error on our part we will refund the cost of the return to you upon receipt of the goods.