1.1 In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website or by telephone or email.
1.2 This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale
2.1 We offer free standard delivery to all mainland UK addresses on all orders over GBP 50 (including VAT).
2.2 We offer a Free 48hr Click & Collect service from any of our stores – Plymouth, Tavistock, Totnes or Ivybridge
2.3 All other orders will be subject to delivery charges as detailed in Section 5.
3.1 We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
3.2 We may from time to time agree to delivery products to other countries and territories.
Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) We offer a free 48hr Click & Collect service from any of our stores – Plymouth, Tavistock, Totnes or Ivybridge
(b) If your delivery address is on the United Kingdom mainland, we will use a delivery service provider and the typical period for delivery of products by this method is 3 working days.
(c) If your delivery address is elsewhere we are unable to give a specific delivery time
4.2 If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
5.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
5.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
5.3 Our delivery charges are as follows:
(a) We are pleased to be able to offer free delivery on orders placed for delivery to mainland UK (England, Wales & Scotland) with a value of over £50.00 .(excluding Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland and the Republic of Ireland)
(b) Our standard carriage charge is £5.00* depending upon shipping method and weight.
(c) Orders for delivery to Scottish Highlands & Islands will be charged at £5.00 for order values under £50, and £10 thereafter.
(d) Orders for delivery to Northern Ireland, Channel Islands, Isle of Man & Isle of Wight will be charged at £5.00 for order values under £50, and £10 thereafter.
(e) Republic of Ireland will be charged at £15 for up to £75 order value, and £25 thereafter.
Certain UK post codes and overseas orders may be subject to further P&P charges and customers will be notified by email.
* We will contact you with a revised delivery charge if applicable before we process your order.
6.1 Delivery tracking is available in respect of all orders delivered by parcel carriers.
6.2 To track your delivery, follow the link provided by our delivery service provider in your dispatch confirmation email.
Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will make the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
9.1 If your products remain undelivered despite our delivery service provider making an attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.
10.1 If you experience any problems with a delivery, please contact us on (01752) 897384 or email us at firstname.lastname@example.org within 3 days of delivery. Claims for damaged or missing items cannot be accepted after this time
10.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
10.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.